Office Meetings Candle

If you've made a mistake or would like to change your personalisation, please contact us as soon as possible with your order number and the correct details.

As personalised products can enter production quickly, we cannot guarantee that changes can be made once production has started, but we will do our best to accommodate any changes.

Absolutely. Enter their address at checkout and we'll send your gift directly to them. You can also add gift wrapping and a personal message on eligible products.

Yes. You can order your gift in advance and let us know the approximate date you'd like it to be dispatched or delivered to you or directly to the recipient.

Simply add your preferred date when placing your order. If you're sending the gift directly to someone, you can also add gift wrapping and a personal gift note, including a message such as “Don't open until your birthday – 20th September!”

We'll do our best to time the dispatch so your gift arrives around your requested date, so there's no need to wait until closer to the occasion to place your order.

Please note that requested delivery dates are approximate and cannot be guaranteed, as delivery times can occasionally be affected by the courier.

Yes. Gift wrapping is available on selected products.

Your gift will be beautifully presented with premium gift wrapping paper, finished with ribbon and a gift note with your personal message, ready to give or send directly to the recipient.

Estimated delivery dates for both Standard and Express Delivery are displayed on each product page.

Please check the estimated dates before ordering, particularly if you need your gift for a specific occasion.

Express Delivery is available for eligible products and delivery locations. Where available, you can select this option at checkout. Please check the estimated delivery dates shown on the product page before ordering.

If you've entered an incorrect or incomplete delivery address, please contact us as soon as possible with your order number and the correct address.

If your order has not yet been dispatched, we'll do our best to update the address. Once an order has been dispatched, we're unable to change the delivery address.

Customers are responsible for ensuring that the delivery details provided when placing an order are correct and complete.

Please contact us as soon as possible if your gift arrives faulty, damaged during delivery or has been personalised incorrectly due to an error on our part.

We'll review the issue and arrange an appropriate refund or replacement where applicable.

Many of our gifts are available with Express Delivery - Royal Mail Tracked 24. Check the estimated delivery dates shown on each product page to see when your gift could arrive, and choose the delivery option that works best for you.