Terms of service

These Terms of Sale, along with any referenced documents, outline the terms governing the sale of products ("Goods") through our website ("Our Site") fragrancedhumour.co.uk. Please carefully read and understand these terms before placing any orders. Your use of Our Site and the purchase of Goods are contingent upon your acceptance of these Terms of Sale. If you do not agree with any part of these terms, refrain from ordering Goods from Our Site. These Terms of Sale are presented in the English language.

1. Definitions and Interpretation

1.1. In these Terms of Sale:

  • "Contract" refers to the agreement for the purchase and sale of Goods, as detailed in Clause 8.
  • "Goods" pertains to the products available for purchase on Our Site.
  • "Order" signifies your request to purchase Goods.
  • "Order Confirmation" signifies our acceptance and confirmation of your Order.
  • "Order Number" refers to the unique reference number assigned to your Order.
  • "We/Us/Our" denotes Fragranced Humour.

2. Information About Us

2.1. Fragranced Humour operates and owns Our Site, fragrancedhumour.co.uk.

3. Access to and Use of Our Site

3.1. Access to Our Site is provided free of charge.
3.2. You are responsible for making arrangements to access Our Site.
3.3. Our Site is provided "as is" and on an "as available" basis. We reserve the right to alter, suspend, or discontinue Our Site or any product without notice.
3.4. Use of Our Site is subject to our Website Terms of Use, Cookie Policy, and Privacy Policy. Please carefully read and understand these policies.

4. Age Restrictions

4.1. There are no age restrictions on the use of Our Site. We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

5. Goods, Pricing, and Availability

5.1. We strive to ensure that all descriptions and representations of Goods correspond to the actual products. However:

  • Images of Goods are illustrative; slight variations may occur due to differences in displays and lighting conditions.
  • Packaging descriptions and images are illustrative; actual packaging may vary.

5.2. We cannot guarantee constant availability of Goods. Stock indications on Our Site may not be accurate during peak order periods.

5.3. Prices are subject to change without notice. We reserve the right to modify prices and alter, add, or remove special offers.

5.4. Prices are reviewed regularly. Changes will not affect placed orders, except for VAT adjustments (refer to 5.8).

5.5. We check prices before accepting Orders. Incorrect pricing information will be communicated, and Orders will be processed upon your response.

5.6. In case of price changes between Order placement and processing, you will be charged the price at the time of Order placement.

5.7. All displayed prices include VAT. VAT adjustments will be made if the rate changes between Order placement and payment.

5.8. Delivery charges are not included in displayed Goods prices. Delivery options and charges are presented during the order process.

6. Orders – How Contracts Are Formed

6.1. Our Site guides you through the ordering process. Before submission, review and amend your Order carefully.

6.2. Incorrect or incomplete information may result in Order processing issues. We'll contact you for corrections, but failure to provide timely and accurate information may lead to Order cancellation.

6.3. Your Order constitutes an offer, and our acceptance is indicated by sending an Order Confirmation. A Contract is formed upon sending the Order Confirmation.

6.4. Order Confirmations include:

  • Your Order Number.
  • Goods details.
  • Itemised pricing.
  • Paper or electronic copy of the Order Confirmation.

6.5. We may decline or be unable to fulfil an Order; in such cases, we'll explain the reason, and no payment will be taken.

6.6. Refunds under this Clause will use the payment method you used when ordering.

7. Payment

7.1. Payment, including delivery charges, must be made in advance during the order process. Your chosen payment method will be charged upon placing the order.

7.2. Accepted payment methods:

  • Debit, Credit Card, Visa, MasterCard, AMEX, Discover,Apple Pay, Google Pay, Maestro, Union Pay

8. Delivery, Risk, and Ownership

8.1. Delivery charges are separate and will be presented during the order process.

8.2. Ownership passes to you upon payment in full. Refunds will use your original payment method.

9. Faulty, Damaged, or Incorrect Goods

9.1. Notify us within 7 calendar days of faulty, damaged, or incorrect Goods for a refund or replacement.

9.2. Refunds under this Clause include delivery costs paid.

9.3 Refunds will use your original payment method.

10. Cancelling and Returning Goods if You Change Your Mind

10.1. The customer may cancel their order within 15 minutes of the order being placed, by contacting info@fragrancedhumour.co.uk

10.2. Any cancelation requests outside of the above-stated period, will require the customer to  refuse the parcel at their address upon delivery. It will go back to our warehouse for a full refund. The customer will receive an email to confirm the refund has been processed.

10.3. If you change your mind after receiving your parcel, you may return goods within 14 calendar days of informing us of your intention to return the item. Once delivered in our warehouse, the customer will receive an email to confirm the refund has been processed.

10.4. Refunds under this clause will not include delivery costs paid. 

10.5. Customers are responsible for the return delivery cost and providing a postage tracking number to info@fragrancedhumour.co.uk

10.6. Refunds will use your original payment method.

11. Our Liability to Consumers

11.1. We are responsible for foreseeable loss or damage resulting from Our breach or negligence.

11.2. We supply Goods for domestic use; we are not liable for business-related losses.

11.3. Nothing in these Terms excludes liability for death, personal injury, fraud, or fraudulent misrepresentation.

12. Events Outside of Our Control (Force Majeure)

12.1. We are not liable for failure or delay in performance due to causes beyond Our control.

12.2. In such events, we will inform you promptly and minimise delays.

12.3. If an event lasts over 7 calendar days, we may cancel the Contract, refunding any payments made.

13. Communication and Contact Details

13.1. For general queries, complaints, or Order-related issues, contact us at info@fragrancedhumour.co.uk

14. Complaints and Feedback

14.1. All complaints are handled according to Our complaints handling policy within 7 working days.

15. How We Use Your Personal Information (Data Protection)

15.1. For details, refer to Our Privacy Policy and Cookie Policy here

16. Intellectual Property Rights

16.1 The contents of these pages (including text, pictures and designs) are the copyright trademark or registered trademark of Fragranced Humour. ALL RIGHTS RESERVED. Copying, distributing, or modifying of any of the designs or material available on this website in any form is strictly prohibited.