Refund policy

We hope you are happy with your order. If there is a problem, please contact us as soon as possible so we can help.

If any Goods you have purchased do not comply and, for example, have faults or are damaged in transit when you receive them, or if you receive incorrect Goods, please contact us at info@fragrancedhumour.co.uk within 7 calendar days to inform Us of the fault, damage or error, and to arrange for a refund or replacement. A picture of the damage will be required, and we will work with the customer to resolve the matter.

Personalised Items

As personalised and made-to-order products are created specifically for you, they cannot be returned or refunded due to a change of mind.

We will accept a return, replacement or refund where a personalised item:

- Arrives faulty or damaged

- Has been personalised incorrectly due to an error made by us

Please contact us as soon as possible if you experience any of these issues.

Customers are responsible for ensuring that all personalisation details, names, dates, wording and spelling are correct when placing an order. We cannot offer a refund or replacement where an item has been produced according to the personalisation information supplied by the customer.

Non-Personalised Items

Non-personalised items can be returned within 30 days of delivery if you change your mind, provided they are returned unused and in their original condition.

Unless the item is faulty, damaged or incorrect due to an error on our part, return postage costs are the responsibility of the customer.

Please contact us before returning an item so that we can provide the appropriate return instructions.

Cancellations

If you wish to cancel your order, please contact us within 15 minutes of placing it.

After this time, your order may have already entered production. As personalised products are made specifically to your requirements, we cannot guarantee cancellation once production has begun.

If the order has already been produced or dispatched and the item is eligible for return, please wait until it has been delivered and then contact us for return instructions. Where the return is due to a change of mind, return postage costs are the customer's responsibility.

Refunds

Eligible returns must be requested within 30 days of delivery.

Once your return has been received and inspected, any approved refund will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Only Goods purchased on the fragrancedhumour.co.uk website can be returned to Fragranced Humour for a refund or an exchange.